Privacy Policy

Last updated: October 1, 2016

At Bi-Rite, we are committed to providing you the best online shopping and in-store pick-up experience possible. This Privacy Policy explains which information we collect, how that information is used, under what circumstances we share information, and the choices you can make about that information. This Policy applies whether you access our online services through a browser, a mobile application, or any other method.

Information we collect

1. Information you provide to us or allow others to provide to us

At various points in the Bi-Rite experience, you may provide us with information about yourself. For example, when you create an account with Bi-Rite, you provide us with personal information like your name, email address, and zip code. And if you place an order with Bi-Rite, we collect information including your address, phone number, credit card information, and the details of your order.

We also offer social sharing tools (such as the Facebook “Like” button) that let you share actions on our Bi-Rite site with other sites and vice versa. In those cases, the providers of those tools may receive information about you when you use those tools. You should check the privacy policies of these services and your settings there for more information.

Our partners may let us collect information about use of their sites/apps or share such information with us. For example, if you use a Bi-Rite button or widget on another site or app, we may receive information about your use of that button or widget and the third-party site/app.

2. Technical information about usage of Bi-Rite

When you use the Bi-Rite site, either through a browser or mobile app, we automatically receive some technical information about the hardware and software that is being used.

Cookies, Pixels, and Other Tracking Technologies: We use various technologies to collect information, including but not limited to cookies, pixels, scripts, and device identifiers. Cookies are small text files that are sent by your computer when you access our services through a browser. We may use session cookies (which expire when you close your browser), persistent cookies (which expire when you choose to clear them from your browser), pixels, scripts, and other identifiers to collect information from your browser or device that helps us do things such as understand how you use our services and other services, personalize your experience, understand your usage of our service, and remember that you are logged in to Bi-Rite.

We employ some third-party services to help us understand the usage of the Bi-Rite site, and these third-parties may also deploy cookies, pixels, or other identifiers on our site or collect information through our mobile applications. For example, we use Google Analytics to understand, in a non-personal way, how users interact with various portions of our site.

Log information: When you use the Bi-Rite site, our servers will record information about your usage of the service and information that is sent by your browser or device. Logs information can include things like the IP address of your device, information about the browser, operating system and/or app you are using, unique device identifiers, pages that you navigate to and links that you click, searches that you run on the Bi-Rite site, and other ways you interact with the service. If you are logged into the Bi-Rite site, this information is stored with your account information.

How we use your information

We may use the information we collect for various purposes, including to:

  • Provide Bi-Rite online service to you, improve the quality of the service, and develop new products and services
  • Charge you for the purchase costs through one or more payment processing partners
  • Understand how users interact with our service as a whole and to test new features and products or changes in our features and products
  • Provide customer service, respond to your communications and requests, and contact you about your use of the Bi-Rite site

What we share

Bi-Rite is a platform that allows you to order goods to pick up in-store. In order to make this work, we need to share information about you and your order with the payment processing partner(s) that we use to validate and charge your credit card.

We also may also share information for legal purposes. We may share your information when we believe that the disclosure is reasonably necessary to (a) comply with applicable laws, regulations, legal process, or requests from law enforcement or regulatory authorities, (b) prevent, detect, or otherwise handle fraud, security, or technical issues, and (c) protect the safety, rights, or property of any person, the public, or Bi-Rite.

Changes to this Policy

This policy may change from time to time and any revised Policy will be posted at this page, so we encourage you to review it regularly. If we make changes, we will notify you by revising the date at the top of this Policy.

Contact Information

Bi-Rite Market - 18th St.

3639 18th Street

San Francisco CA 94110

Ph: 415-241-9760

Bi-Rite Market - Divisadero

550 Divisadero St.

San Francisco CA 94117

Ph: 415-551-7900